I received my first negative feedback on eBay on 12/18/2011. The comment from the buyer was:
GREAT PRICE FOR PRODUCT… DAMAGED PRODUCT DUE TO POOR PACKAGING!
This auction was for a set of three different limited series from DC Comics:
- World of Smallville
- World of Krypton
- World of Metropolis
The comics sold for $12.99 on 12/14/2011. I shipped the comics out USPS priority mail the same day that I received payment. Each of the comics was bagged and board. I also placed the comics inside of a magazine size bag. I then placed cardboard on the front and back of the stack and taped to make the bundle solid for shipping.
I contacted the buyer with an eBay message on 12/18/2011 and asked for additional details about what happened to the books. So far (9:30 PM CST 12/20/2011) I have not received a response. I hope to resolve this issue to the buyer’s satisfaction.
I plan to update this post when the problem is resolved.
If anyone reading this happens to be a regular shipper of comics on eBay, I would love to hear any advice you might have for me.
12/20/2011 Update
Follow up message sent to buyer asking them to contact me to resolve their issue.
12/21/2011
Buyer damaged one of the comics while opening the bundle. I did not really feel like this was my fault, but I did a partial refund to compensate for the damaged book and the buyer revised his feedback to positive. So, everything worked out in the long run.